What’s the procedure to purchasing the software?
Just fill out our standard order form and fax it back to us at the phone number
found on the form. If you are planning on buying with a PO we would also like a
copy of that when possible. We also accept checks, master card, visa and
What’s the main difference between PM Coordinator and Maintenance
PM Coordinator is actually a scaled down version of Maintenance Coordinator. As
there are actually a lot of differences, the primary different is that PM
Coordinator does not support Inventory control and Purchasing. Both products
however support both repair and recurring work orders and PMs. Both can also
save summaries of completed work orders to equipment history logs. Other key
elements PM Coordinator does not support” Password protection Auto email of work
orders Add-on modules
What’s the difference between the Standard and Professional Editions?
Basically it’s the modules. You get 10 additional modules with the Professional
edition. These include the Mechanics module, Forms and Permits designer, Reports
and Graphics module, Tools database, 2 sets of issue tracking modules,
Procedures and Solutions module, Safety Management module, Support for Palm hand
held computers, and a Project Planner.
Modules in the Standard Edition: Maintenance Scheduler, Work Orders, Equipment
and Machinery, Parts and Inventory, Purchasing and Receiving, Contacts and
Vendors and Personal Manager module. ALSO: Auto email module, Import and Exports
What’s the difference between a single user and a site license?
On a single user version the database can only reside on a local drive, accessed
by a single computer. You can still have multiple users but only one at a time
will be able to use the program. A site license allows you to install the
program on as many computers you want, at a single location or address. The
databases can also be moved to a shared, network drive and shared by all the
users. We have additional discounts for multiple sites.
What type of files or documents can be imported into your system?
The program can import Excel files or Microsoft Access databases. So if you
can save your information in one of those formats you should be able to import
it into our application. This is done with the included Import/Export module,
available in both Maintenance and PM Coordinator.
Can you add modules to PM Coordinator?
No, only Maintenance Coordinator can be customized.
How does the Remote Service
Request module work?
The Remote Service Request module allows you to use email
to send work order requests to the main system as an attachment. You then import
these attachments into the Work Orders module. Once purchased this module can be
used worldwide if needed.
Does your email feature work with other formats other than Outlook?
Yes, you can use it with any system that uses a SMTP type setup. This
includes Outlook, Lotus Notes, and most other configurations.
Is your program
SQL Server, or web based?
No. It must be fully installed on each computer access
is required, and uses Microsoft Access for data storage (we supply our own
What are the basic steps of installing the software for network use?
1. Install the program on each client computer as you would as if it was a
single user setup.
2. Activate the software on each computer it's installed to.
3. Copy the databases used by the program to a sharable network drive. These are
the files with an .mdb extension.
4. Point to the databases on the network from each computer the program is
What are the basic system requirements for your software?
Basically it’s designed to work on any system from Windows 95 through Windows 7
with 80 to 100 MB of disk space. Pentium® 100 MHz or higher microprocessor, VGA
640x480 or higher-resolution screen supported by Microsoft Windows, Microsoft
Windows NT 4.0 (Service Park 5 or higher) or later, Microsoft Windows 9x,
Windows 2000 Windows XP, Windows Vista, or Windows 7, CD-ROM.
What devices can be used with the Portable Devices module, or hand held
Any hand held device that supports the Palm 3.0 operating system or later. For
scanning devices we support the Symbol brand of SPT devices. These include the
SPT-1550 and SPT-1800. We have however been informed that these devices have
been discontinued. With that said, Janam Technologies has their XP series that
appear to better than what Symbol had offered. These include the XP20 and XP30
series. They can be contacted at 1.877.JANAM.99 (1.877.52626.99).
I would like to buy a more basic system to start off with (like PM
Coordinator), and then upgrade to a better system later. Can this be done?
Yes, the data is fully upgradable from one version to another. However, please
be aware that it will cost you an additional 20% when doing it this way. The
cost is the price difference between the two product, times 1.2.
I am running a demo version of your software, will I lose any of the data I
have entered if I decide to buy?
No, your data will still be there. In fact, the demo is the actual program that
just needs an activation file to turn it in to a full working version.
features don’t work on the demo?
Pretty much everything works with the demo
except the printing and exporting of documents. Other things that are disabled
is moving your databases to a server, turning on the password protection
feature, and emailing your documents.
What is the Auto email feature?
This is a little application you leave running on a PC somewhere in the
background. When a new work order becomes due the program will automatically
email up to three mechanics (or assignments) a copy of the actual work order.
These documents can be in either the RTF or PDF formats. You can set it up so
the documents are sent from 1 to 7 days before their scheduled start date.
Does the Auto Email feature work with PM Coordinator?
No, this feature is only available in either the Standard or Professional
Editions of Maintenance Coordinator.
Is there any telephone support available?
Email Support is free. Telephone support, along with Quarterly Service Release
CDs is 15 % of the package you purchase, but not less than $200 annually.
Is there any training available?
The software is actually too easy to learn to employ a full time training staff.
However we will help you get started with both telephone support and using the
GoTo Meeting internet service within the first 30 days of purchase. There is
also some training materials available on the supplied CD. If you find it a must
to have on-hands training we will do our best to arrange this.